Offering your customers percentage discount rewards is a great way to encourage your customers to shop with you more often.
Before setting up your percentage discount rewards there are a few things you need to know.
HOW TO SET UP percentage discount REWARDs
From the Loyalty application
1. Go to the Loyalty Rewards page.
2. Click Create Reward.
3. Change the Discount Type to Percent.
4. Fill in the rest of the details for the reward.
Reward Title: Give your reward a title that lets your customers know what the reward is and get them excited to redeem it.
Discount Amount: Set the amount of percentage off you'd like to give as a reward.
Points Required to Unlock: Set the number of points a customer needs to have to unlock your reward.
Reward Terms: Edit the terms of the reward.
5. Click Create.
Your reward will be created and ready for your customer to unlock. If you would like to edit this reward, check out the article 'How to Edit Existing Rewards'. You will not be able to change the discount type of the reward once it is set up, i.e. a percentage discount reward cannot be changed to a dollar discount reward.
HOW TO REDEEM Percentage discount REWARDs
It is important to remember to redeem the reward for the customer at the very end of the sale. This is because the reward will discount the order total at the time it is redeemed. If you add more items after redeeming the reward they will not be discounted.
Check out how to redeem rewards in your point-of-sale system:
Your customers can also redeem percentage discounts online; check you how your customers redeem rewards in your eCommerce store:
PERCENTAGE DISCOUNT REWARDS AND VEND
It is important to note that percentage discounts will only work with Vend if you are using the Collect Chrome Extension for Vend.
Dollar discount rewards work in Vend by creating a product in Vend with a negative value when the coupon is claimed, e.g. -$10 for a $10 reward, this works because it is a fixed value.
Percentage discounts are unable to be created in the same way because the value depends on the total of the order and is not fixed, e.g. a 10% discount for a $100 order is $10, but a 10% discount for a $150 order is $15.
When using the Collect Chrome Extension for Vend, your rewards are not created as products in Vend so the system is able to read the total of the order at the moment a reward is redeemed and create a discount based on this amount.
If you are currently using Collect Chrome Extension for Vend, and are unable to create percentage discount rewards, then you will need to enable percentage discounts.
If you are currently using Google Chrome to run your Vend register and want to enable percentage discounts, you'll need to Install the Collect Chrome Extension.
COMPLETE PROFILE BONUS
You can also reward percentage discounts for customers who complete their profile.
For more information, check out how to Set your Complete Profile Bonus.