When using Shopify eCommerce and Collect, there are two separate accounts for your customers to set up.
The first account customers set up is a Shopify account, making purchasing from your Shopify eCommerce store as easy and quick as possible, bypassing the need to fill in details with every purchase.
When a Shopify account is created, the first name, last name, and email address sync with Collect Loyalty. After creating an account in Shopify, the customer will begin earning points as soon as their next purchase.
Collect loyalty account
The customer will then be prompted to complete their Collect Loyalty profile by a banner in their customer portal. This entails providing some more details and setting up a password.
Completing their profile will create an account separate from Shopify which the customer can use to check their points balance and rewards through any portal set up from the Customer Portal page in Loyalty, e.g. the Facebook tab.
If you have the Collect Loyalty Shopify widget installed, your customers will be automatically logged into their Collect account when they sign into their Shopify account.
However to log in to their account using a different portal, e.g. the Facebook tab, your customer will need to use their separate Collect account details.