Feedback is an easy and simple way to automatically measure customer satisfaction. Here is a look at what the customer sees when leaving you feedback on their experience.
When the customer makes a purchase with your business they will automatically be emailed asking them to give feedback on their shopping experience.
Please Note: If you have Collect Loyalty installed, this will automatically be added to your Loyalty points update email. This will only work if Loyalty points update emails are turned on.
The customer will then click on either a happy or sad face to indicate their satisfaction with their most recent purchase. This will send them to a short feedback form where they can provide more detail.
CUSTOMER FEEDBACK FORM
Here your customer can provide more details to their feedback and can leave a comment, outlining what affected their most recent experience with you.
The areas the customer can choose from are Wait Time, Quality, Customer Service, or Other. They also have the opportunity to leave a comment for further context.
If your customer does not fill in this form, but has already clicked the happy or sad face, their original response will still be recorded automatically and their reason will be 'Unspecified'.
Once their feedback is submitted a thank you message confirms their response has been recorded.
All feedback will be recorded in your feedback admin and is for your eyes only.