After a purchase, customers will receive a points collected email that lets them know how many points they've just received, how many points they have in total, and how many points they need to unlock their next reward. Having visibility over their points gives customers more incentive to come in and shop again so they can earn more points towards rewards.
If your customer has let you know that they haven't received a points collected email, there are some checks you can make to see if there's something preventing your emails from reaching their inbox.
Points Collect Emails Turned On
If either Email Notifications or Points Collected emails are toggled to OFF, then the Points Collected Emails will not send to your customers.
1. Go to Customize Program.
2. Scroll down to Email Notifications.
3. Make sure the Points Collected email is toggled to ON.
Loyalty Program Paused
If your Loyalty program is paused then your customers will not receive any points for their purchases and therefore no points collected emails. To unpause your program:
1. Go to your Loyalty Application
2. Click on the Paused button in the top left corner.
3. Click on Yes, Activate Program in the pop-up.
Customer Spam Folder
It may help to ask the customer to check their Spam folder for your emails. A customer's firewall settings or filters may prevent your emails from going to their Inbox.
If you're still experiencing an issue after exploring these options, please get in contact with our Technical Support team at firstname.lastname@example.org